END USER LICENSE AGREEMENT
Last updated Nov 21, 2024
These terms and conditions (“Terms and Conditions”) shall govern the booking of a ride made through the Buraaq Cabs app (“Book a Ride, Booking a Ride”) and the performance of the ride to the selected destination by the Driver (hereinafter defined) (“Service”) and shall be the legally binding document between you and Buraaq Cabs (“Buraaq Cabs, us, our, we”).
By Booking a Ride and using the Service, you are deemed to have read, understood and expressly agreed to be bound by this Terms and Conditions, which may be amended, modified, added, deleted and corrected at any time. Therefore, we would advise you to review this Terms and Conditions periodically to be aware of such changes. Further, you agree and accept that the updated Terms and Conditions shall supersede all previous versions of the Terms and Conditions with automatic effect once they are posted on our App and/or the buraaqcabs.com website, without any further action by us and that you shall be bound by the terms of the most recent version of the Terms and Conditions found on the App and/or the buraaqcabs.com website.
Book a ride
To Book a Ride, you must have the legal capacity to be bound by this Terms and Conditions and that you are at least eighteen (18) years old. As and when requested, you shall provide us with your personal identification document for security and identity verification purposes.
To Book a Ride, you will need to be an Buraaq Cabs member and log on to the Buraaq Cabs membership account.
You are responsible to provide all information required in the App for the purpose of provision and fulfillment of the Service and to update your personal information in the App from time to time to ensure it is accurate and current.
As and when requested to do so, you shall provide the actual number of passengers when you Book a Ride. You further acknowledge and agree that if the number of passengers is untrue or inaccurate, the Driver is entitled to cancel your booking and may charge a Cancellation Fee as per the Cancellation Policy as set out below.
You will have the option to consent and allow access for the App to the use of the Global Positioning System (GPS). We recommend that you provide your consent so the App will be able to indicate locations accurately.
You shall select the correct pick-up and/or drop-off locations before you confirm to Book a Ride.
Changes in pick-up and/or drop-off locations are not allowed. Kindly ensure that your pick-up and/or drop-off locations are accurate prior to Booking a Ride. Should you wish to change your pick-up and/or drop-off locations, kindly cancel the existing Book a Ride, and book a new ride with the accurate location.
You are advised to confirm to Book a Ride only when you are ready to travel. In the event that the Driver has been waiting for longer than five (5) minutes, the Driver has the right to terminate your booking.
You are entitled to cancel the Book a Ride if you notice that the vehicle or Driver’s details do not match the details shown in the Buraaq Cabs Ride App. Should there be payment made under such circumstances, you will be entitled to a refund, if you are able to provide sufficient evidence of the incorrect details.
Payment
You may select the method of payment at the time of Book a Ride, which may be in the form of cash, Card,e-Wallet or one of the automated payment methods made available on the App from time to time. Any method of payment so selected is non-changeable and irrevocable.
Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride. Automated payment methods shall be in the form of credit card or debit card (“Card”).
You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App. In the event the Card belongs to another person, you hereby warrant and represent that you have obtained the permission from such person to use the Card for the payment of the Service. You agree that we may verify and authenticate the Card details when you first register the Card in the App as well as when you Book a Ride.
If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride. This will automatically be included in the total payment due after the Service has been provided, and is given to the Driver.
We may, in our sole discretion, create promotional codes that may be redeemed for the booking of the Services, subject to any additional terms that Buraaq Cabs Ride establishes on a per promotional code basis.
Passengers should not remit any additional payment to the Driver apart from the total payable amount reflected in the App. Buraaq Cabs Ride’s records will be the source of truth and we shall not be responsible for any dispute of payment exceeding the total amount payable reflected in the App.
Cancellation Policy
You may cancel your Book a Ride at any time before a Driver is assigned to you.
If you decide to cancel your Book a Ride or do not show up at the designated location where the Driver is supposed to pick you up, you agree that you may be charged a fee (“Cancellation Fee”) which will be reflected in your next Book a Ride as stipulated in this cancellation policy.
If you feel you were incorrectly charged a Cancellation Fee, you may contact Buraaq Cabs Ride’s chat support available in the App. Buraaq Cabs Ride reserves its absolute discretion to any refunds to you.
Refund
If you wish to apply for a refund, you may do so in accordance with the Buraaq Cabs Ride refund policy.
Refund for all mode of payments;
Submission of refund shall be made to Bu Ride’s chat support and our team will be in touch with you for an investigation for approval.
Upon approval of refund, we will refund you through the Buraaq Cabs Ride “Cash Wallet” where you will be able to perform the withdrawal of funds to your designated bank account.
Upon request of withdrawal of funds from the “Cash Wallet” please allow three (3) working days for us to process the withdrawal process.
Rights and Obligations
This Service can be procured by you for yourself or for the use by other persons with or without your company. Should you procure the Service for another person without your company, you shall ensure such person must have attained the minimum age of 12 years old to be an unaccompanied passenger (“Unaccompanied Minor”). Further, you agree that you shall assume the primary responsibility of the conduct and/or behaviour of such person during the use of the Service including the Unaccompanied Minor;
You shall behave appropriately and in good manners and shall not discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation;
You shall not request your Driver to speed or commit traffic violations, including dropping off and/or picking up at illegal or unsafe locations.
You shall always wear seat belts at all times during the Service provision and shall ensure such other persons traveling with or without you to do the same. If you are travelling with children or babies, you shall be responsible to ensure that the appropriate safety measures as per the applicable laws are in place throughout the provision of the Service.
Buraaq Cabs Terms & Conditions
This Site/ Application/ Services is/are operated /provided by Buraaq Cabs (OPC) Private Limited.
These terms and conditions ("User Terms") apply to Your visit to and use, of the Site whether through a computer or a mobile phone, the Service and the Application, as well as to all information, recommendations and or services provided to You on or through the Site, the Service and the Application. This document is an electronic record in terms of Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By clicking on the "I ACCEPT" button, You are consenting to be bound by these User Terms. PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE USER TERMS BEFORE YOU USE THE SITE. If You do not accept any of the User Terms, then please do not use the Site or avail any of the services being provided therein. YOUR AGREEMENT TO THESE USER TERMS SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND BURAAQ CABS IN RESPECT OF THE USE AND SERVICES OF THE SITE.
Your acceptance of the User Terms shall be deemed to include your acceptance of the privacy policy available at https://www.buraaqcabs.com
By accepting these User Terms, you also allow Buraaq Cabs to send you promotional emails and SMS alerts from time to time.